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Cancellation Policy

Purple Squirrel Chronicles Booking Policy: Pre Agreement Consultations, Mentoring, Coaching, Exploratory/Info Sessions, and Business Onboarding Booking Requirements: All consultation, mentoring, coaching, and onboarding appointments and must be booked in advance through Purple Squirrel Chronicles’ scheduling system. By booking, the customer agrees to the policies on this page, which apply prior to any formal service agreement. Payment at Booking: Payment is due at the time of booking unless otherwise stated. Personal checks are not accepted. Business checks may be accepted on a case by case basis at Purple Squirrel Chronicles’ sole discretion. Cash is only accepted for pre arranged, in person visits, paid before service delivery, and only at PSC’s discretion. No cash payments are permitted for virtual appointments. Rescheduling: Clients may request to reschedule with at least 24 hours’ notice. Requests made with less than 24 hours’ notice may incur a rescheduling fee of $15. Cancellations: Cancellations made with at least 24 hours’ notice may be eligible for refund or credit. Cancellations made with less than 24 hours’ notice, or failure to attend, are treated as billable sessions and may be charged at the full rate. No Show Policy: A missed appointment without prior notice is considered a completed, billable session. Repeated no shows may result in booking restrictions. Business Customers (Pre Agreement): Business clients booking exploratory or onboarding calls prior to a contract are subject to the same booking, payment, rescheduling, and cancellation rules. Formal payment terms for wire, ACH, or ECH will only be defined once a service contract, SOW, or corporate agreement is executed. PSC Discretion Clause: Purple Squirrel Chronicles reserves the right to enforce, waive, or adjust booking related fees at its sole discretion in cases such as emergencies or operational conflicts.

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